Hosting Product Specialist

Bangalore, India

Hosting Product Specialist

Location: Bangalore

Responsibilities

  • L1/L2 Support ownership of all hosting products (cpanel/plesk/vps/cloud/dedicated).
  • Escalate, follow-up and fix recurrent issues in a timely manner by coordinating with product development teams.
  • Handle all tickets/live chats with good efficiency and participate in 24/7 rotating shifts.
  • Recommend/implement automated tools to support customers efficiently.  Work with our development team and suggest updates and features to continuously improve the customer experience.
  • Help fix any bugs that crop up in the product and contribute to the feature documentation for our product.
  • Pro-actively monitor product/services/site performance, uptime, availability and analyze logs / metrics and recommend/contribute to fixes.
  • Participate in the product planning process to ensure that features requested by customers are prioritized and implemented.

SKILLS

  • Graduate from any stream with 1-3 years of experience.
  • You are extremely passionate about technology - and can't live without your smartphone!
  • You are well-versed with, and highly interested in, Internet and mobile communication
  • You have excellent written skills, and can explain concepts through clear and accurate writing
  • Good Team Player 
  • Ability to complete large volumes of work quickly and independently with a high level of drive, initiative and self-motivation.
  • Most of all, you enjoy working in a fast paced and dynamic environment full of young, overachieving tech enthusiasts
    Added Advantage:
  • Understanding on DNS & Networking Fundamentals, TCP/UDP, IP Routing.
  • Understanding of SMTP,HTTP,FTP,IMAP,POP
  • Good understanding of Linux Systems will be a plus