Web Solution Specialist

Mumbai, India

WEB SOLUTIONS SPECIALIST

What's the company like?

Endurance International Group is a publicly traded (NASDAQ: EIGI) technology company that helps power small and medium ­sized businesses online. Through its proprietary cloud platform, Endurance provides web presence solutions including web hosting, e Commerce, eMarketing and mobile business tools to approximately 4.4 million subscribers around the globe. The company's world­class family of brands includes BlueHost, HostGator, iPage, Domain.com, A Small Orange, MOJO Marketplace, BigRock and ResellerClub, among others.

In India, Endurance has a very strong presence through its brands Hostgator, BlueHost,BigRock, ResellerClub & Logicboxes. Through its strong performance & brand marketing activities, Endurance has been able to cement itself as an innovative family of brands that are market leaders within their categories. Headquartered in Burlington, Massachusetts, Endurance employs more than 2,700 people across the United States in Utah, Texas, Washington and Arizona and in the United Kingdom, India, Israel and Brazil.

ResellerClub :

The ResellerClub platform powers some of the world's most popular web hosts, domain re­sellers,web designers and technology consultants. ResellerClub provides scalable and secure shared Hosting, Reseller Hosting, VPS solutions as well as Dedicated Hosting in addition to a comprehensive suite of gTLDs, ccTLDs and other essential web presence products.

Responsibilities:

Troubleshooting, resolving all technical issues related to our software and the range of products and services it provisions
Interacting with clients via. live chat, web based systems, online forums and telephone to resolve their problems and gather feedback
Testing & analysis of all products & services
Identifying any bugs/issues in the system and assisting in their resolution
Recording, tracking and reporting problem activity
Building strategies to improve efficiency, profitability and quality of service
Reviewing existing product/feature documentation; publish documentation in internal knowledge bases
Abide by our organization's Information security policies and guidelines. Information security is the responsibility of every individual working for the organization and all employees have to follow the organization's Information Security Policies at all times

General Requirements:

Age: 27 or younger
Experience: 02 years in Customer Service or similar capacity, preferably on an IT platform
Educational Qualifications: Graduate from any stream. Any Engineering, or BSc (IT or Computers) preferred
Must be customer focused and willing to do whatever it takes to resolve customer issue
Strong customer interaction skills and ability to work in a variety of customer situations
Outstanding written and verbal communication skills
Ability to solve complex problems quickly, inventively and resourcefully
Good working knowledge of computers and the internet; strong ability to develop new skills
Should be able to provide project foresight in tracking, interpreting and resolving issues and aiding software implementation
Strong attention to detail
Avid internet user, with strong inclination towards technology
Highly motivated and energetic team player, with excellent interpersonal skills
Must be willing to work in rotational shifts

Tech knowledge required:

Networking and DNS basics
Basic knowledge of Linux/Windows Operating Systems.
Basic knowledge of Hardware
Basic knowledge of Softwares
Basic knowledge of Web and Email servers
Configuration and troubleshooting mail clients using IMAP/POP/SMTP
Troubleshooting server side scripts

Technologies involved (prior knowledge of these would be a plus):

● Domain name system (DNS)
● Domain names and domain name registration
● Web Hosting
● cPanel/Plesk
● PHP,Perl,ASP, dotNET, Perl and FastCGI
● Drupal, Wordpress,DotNetNuke, Magento, other softwares
● Simple Database functions like Backup/Restore
● Email Solutions
● POP/IMAP/SMTP
● Digital Certificates
● Issuing

Why you’ll love us:

  • Celebrate with us. We work hard every single day. But we do take a break for Friday Night Chill Sessions and our Annual Parties. We host these parties once every quarter for all our employees across the organization during which they can showcase their talents with our colleagues outside of a formal environment. The goal is to come together as one big Endurance family!
  • Brain breaks. We encourage employees to work in teams not only on projects but also through fun activities. Corners of our offices are equipped with Carrom tables, Table Tennis, Foosball, Pool and video games which help them connect in fun ways.
  • Leave your worries aside! Juggling the demands of career and personal life can be stressful and challenging but don't worry! Our employee's assistance program services provide free, confidential, short-term counselling/ legal aid/ taxation advice. This benefit is also extended to immediate family members.
  • Volunteering is at our core. We are all about learning and creating an impact that is beneficial to the environment and surrounding communities.  At Endurance, we encourage participation as we mindfully make a difference by hosting various "Share and Care activities".
  • Did someone say free domain? Building a community one domain at a time, one employee at a time. All our employees are eligible for a free domain and WordPress blog as we sponsor the domain registration costs.
  • We keep you well fed and hydrated. Why miss on quality family time at home by preparing meals? Our best chefs cook meals that are filled with love. On days you feel fitness conscious? Our chefs are at your services daily to toss the best salads, and fruit bowls. All at a subsidized rate.  We also provide a host of snacks and beverages free of cost.
  • We’ve got you covered. We are a family! From medical to life insurance, education sponsorships to interest-free loans, Flexi-leave to casual dress code - we've got your back!