Billing Executive

Mumbai, India

Job Description :


What's the company like?

Endurance International Group is a publicly traded (NASDAQ: EIGI) technology company with a vision to empower small and medium-sized businesses on the various online platforms. They have their presence in over 3+ countries and have recently started exploring the South East Asia Market which kick started with their recent acquisition of the Directis web presence business in India. For more information,
please visit; https://www.endurance.com/


What's the Business Unit like?
BigRock is a leading provider of web-presence solutions to small-businesses, professionals and individuals. Our product portfolio includes domain name registration, email-hosting services, web-hosting services, website builder tools, e-commerce solutions, and digital certificates.


Location: ​Mumbai


What is the Job like?
● Troubleshooting billing issues of our customers and providing them support through emails.
● Coordinating with Payment Gateways and Banks for resolving payment related concerns.
● Work with Accounts Team to maintain and reconcile transactions as per accounting standards.
● Work with internal teams to provide discounts, refunds and credits to customers.
● Adhering to defined service levels.


What are we looking for?
● Graduate from any stream (mandatory)
● Should be willing to work in rotational day shifts
● Good oral & written communication skills
● Excellent analytical skills
● Good Team Player
● Ability to complete large volume of work