Account Manager

Mumbai, India

About Endurance Int’l :
Endurance International Group is a publicly traded (NASDAQ: EIGI) technology company that helps power small and medium-sized businesses online. Through its proprietary cloud platform, Endurance provides web presence solutions including web hosting, eCommerce, eMarketing and mobile business tools to approximately 4.2 million subscribers around the globe. The company’s world-class family of brands includes BlueHost, HostGator, iPage,, A Small Orange, MOJO Marketplace among others. Headquartered in Burlington, Massachusetts, Endurance employs more than 2,600 people across the United States in Utah, Texas, Washington and Arizona and in the United Kingdom, India, China, Israel and Brazil. Endurance International Group is now looking to expand its footprint in the South East Asia region and in early 2014 acquired the web presence business of Directi, the brands of which include Big Rock, Resellers Club, LogicBoxes and

About the Business Unit:
BigRock, is one of India's leading web services brands that provides domains, websites, hosting, and servers to businesses and professionals across India. It has created a huge cachet for itself as an innovative brand with a set of highly acclaimed and award-winning TV campaigns. BigRock is one of the top brands in its category today.

Minimum 2-3 years of experience in Sales/ Account Management

This role is responsible for developing long-term relationships with customers and overseeing sales. As a Sales account manager, you should work to satisfy customers’ needs and requests, respond to their queries in a timely manner and aspire to deliver a positive customer experience. You should have excellent communication and negotiation skills and be customer service oriented. Good knowledge on domains portfolio with premium domain knowledge to address all requests timely and effectively. Ultimately, you should be able to grow our business by building successful, long-term client relationships

  • Manage a portfolio of accounts to achieve long-term success
  • Developing trust relationships with a portfolio of major clients to ensure they do not turn to competition
  • Act as the point of contact and handle customers’ individual needs
  • Serve as the link of communication between key customers and internal teams.
  • Generate new business using existing and potential customer networks
  • Resolve conflicts, issues and problems and provide solutions to customers in a timely manner to maintain trust
  • Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
  • Set and track sales account targets, aligned with company objectives
  • Monitor sales metrics (e.g. quarterly sales results and annual forecasts)
  • Suggest actions to improve sales performance and identify opportunities for growth

    Core Responsibilities
  • Operations KRAs
    • Achieve set committed New Revenue targets (Monthly & quarterly) on the existing account and potential customer networks
    • Achieve set Renewal targets assigned as per set projections
    • Opportunity & Pipeline management
    • CSAT & Customer onboarding
    • General Operational metrics

  • Behavioral Competencies
    • Suggest Improvements to build the team in all aspects
    • Suggest/Design Effective Campaigns to increase revenue
    • Initiate/Suggest Trainings/Programs/Discussions to develop self and future team members.