Manager - Sales

Mumbai, India

About us:

Endurance International Group (NASDAQ: EIGI) (em)Powers millions of small businesses worldwide with products and technology to vitalize their online web presence, email marketing, mobile business solutions, and more. The Endurance family of brands includes: Constant Contact, Bluehost, HostGator, iPage, Domain.com, BigRock, SiteBuilder and SinglePlatform, among others. Headquartered in Burlington, Massachusetts, Endurance employs more than 4,000 people across the United States, Brazil, India and the Netherlands.

 

 

What you’ll do:

 

  • This role is primarily responsible to drive Sales & Revenue, ensure Operational Efficiency of the Team, conduct periodic Performance Reviews, Develop and Retain high performing associates
  • Leading a team of inside sales associates & attaining revenue goals
  • Rolling out new sales initiatives, targeted pitches and modified sales approach depending on the campaigns you will be driving
  • Managing operational requirements and monitoring of metrics like conversion, average order value, talk time, NPS etc.
  • Report weekly & monthly metrics
  • Enable, participate and drive sales training
  • Prepare sales pitches and provide inputs to upgrade the existing sales collateral
  • Strategizing the complete sales process from opportunity creation to closure
  • Plan & drive campaigns alongside brand marketing
  • Track and report Key Performance Indicator data for your team

 

You’ll also love to do this:

 

  • Ensure highest possible success rate on Schedule Adherence
  • Monitor Efficiency/Occupancy and ensure it is on par with requirements
  • Coordinate with Quality & Training teams to analyze AOIs and development plans(with SME)
  • Remote monitoring per week and provide appropriate feedback to associates
  • Review team performance
  • Discuss unique experiences on calls/chats with resolution
  • Share updates on Promos & Campaigns
  • Discuss strategy and motivate associates to achieve set targets
  • Address prospective/existing customers concerns (handling escalations)
  • Conduct Monthly Performance Reviews:
  • Present performance trends for individuals stats
  • Guide the associate to set objectives and plans to achieve them
  • Ensure adequate support provided to better performance
  • Weekly review with Sales Manager to update/discuss AOI/suggest improvements
  • Review and assess impact of changes within the Sales team and other related functions/departments and provide necessary feedback to relevant stakeholders
  • Monthly performance review with Senior Management showcasing Highs & Lows of the team
  • Motivate Associates on the floor by initiating contests
  • Address grievances of the team

 

Who you are:

  • You have immaculate selling skills
  • You have 4-7 years of experience in sales (inside sales, technology sales background preferred)
  • You should be able to design & deliver sales campaigns, create sales pitches, training & mentor your team to deliver
  • You possess excellent communication skills
  • You possess excellent analytical capabilities
  • You are Hands on, driven, aggressive and target oriented
  • Having people management experience is a plus

 

Why you’ll love us:

 

Endurance employees love their jobs, and not just because we offer the most competitive salaries in the industry. We have no dress code (tee-shirts are a-ok!). We have flexible work hours and flexible holidays, which means that teams pick their own work hours. We are passionate about building the next generation of web products, and we believe that happy teams are the key to achieving this goal. If you like the idea of working in an exciting workspace on cutting-edge internet products that make a truly global impact (and wearing flip-flops to work), then we want to get to know you.