Senior Associate - Data Operations

Mumbai, India

Endurance International Group (NASDAQ:EIGI), is one of the world’s largest largest providers of cloud-based web presence solutions to SMBs worldwide. Endurance manages more than 5 million customer relationships and runs some of the world's largest hosting companies such as Hostgator, BlueHost, iPage and more. Endurance has a significant presence in India and the APAC region through market leading brands such as, ResellerClub, Bluehost, BigRock, LogicBoxes, Hostgator, and more. In Asia,

Experience: 

  • 1 to 2 years.

What you’ll do:

  • Data Analytics & Report Generation
  • Scheduling & forecasting
  • Create staffing plans and shift patterns
  • Creation & Analysis of AHT, Calls and schedule adherence reports
  • Accuracy & Timely delivery of schedules/reports

Who you are:-

  • Excellent verbal & written communication skills English
  • Good problem solving Skills
  • Demonstrable decision making ability
  • Should possess good command over MS-Office applications.
  • Good statistical knowledge
  • Salesforce Knowledge (if possible)
  • Functional Area  ITES, BPO, KPO, LPO, Customer Service, Operations
  • Education-UG - Any Graduate - Any Specialization

Why you’ll love us:-

  • Celebrate with us. We work hard every single day. But we do take a break for Friday Night Chill Sessions and our Annual Parties. We host these parties once every quarter for all our employees across the organization during which they can showcase their talents with our colleagues outside of a formal environment. The goal is to come together as one big Endurance family!
  • Brain breaks. We encourage employees to work in teams not only on projects but also through fun activities. Corners of our offices are equipped with Carrom tables, Table Tennis, Foosball, Pool and video games which help them connect in fun ways.
  • Leave your worries aside! Juggling the demands of career and personal life can be stressful and challenging but don't worry! Our employee's assistance program services provide free, confidential, short-term counselling/ legal aid/ taxation advice. This benefit is also extended to immediate family members.
  • Volunteering is at our core. We are all about learning and creating an impact that is beneficial to the environment and surrounding communities.  At Endurance, we encourage participation as we mindfully make a difference by hosting various "Share and Care activities".
  • Did someone say free domain? Building a community one domain at a time, one employee at a time. All our employees are eligible for a free domain and WordPress blog as we sponsor the domain registration costs.
  • We keep you well fed and hydrated. Why miss on quality family time at home by preparing meals? Our best chefs cook meals that are filled with love. On days you feel fitness conscious? Our chefs are at your services daily to toss the best salads, and fruit bowls. All at a subsidized rate.  We also provide a host of snacks and beverages free of cost.
  • We’ve got you covered. We are a family! From medical to life insurance, education sponsorships to interest-free loans, Flexi-leave to casual dress code - we've got your back!